Reference

Open Clear Legal Terms on ds99

Open your account with legal terms you can check before you enter the lobby, including how we handle account data, cookies, wallet records, and support requests.

Local-law accessPrivacy request pathCookie controlPayment record checks
ds99 Open Clear Legal Terms on ds99
CONTACT PATHS

Reach Us About Legal Questions

Legal questions need a traceable path, so we separate policy requests from ordinary lobby chat.

Live chat Use live chat inside Account > Help when you need a quick legal-policy check…
Email legal desk Send privacy, cookie, account-data, or terms questions to [email protected].
WhatsApp follow-up WhatsApp support is available 10:00-22:00 WIB for follow-up after a ticket is opened.
DATA CARE

Manage Your Data and Legal Requests

Your legal controls matter most when they are easy to find and tied to a real account action.

Account verification

Before changing sensitive details, we may check your phone number, account name, and wallet holder name. This reduces mistaken changes and helps us keep withdrawal requests connected to the right account.

Payment records

DANA, OVO, GoPay, and QRIS records may include amount, time, transaction ID, and wallet reference. We use those records for reconciliation, dispute handling, and checking that balance movement matches your account activity.

Cookie choices

Cookies help keep your session active and remember device choices. You can manage them through your browser settings, and on Android you can use Settings > Site settings > Cookies for site-level control.

Security logs

Login time, device type, IP region, and Account > Profile > Security changes may be logged. These records help us respond when you report unknown access or a password reset you did not request.

Retention periods

We keep account and payment records only as long as needed for account operation, dispute checks, security, and legal duties. When records are no longer needed, we remove or separate them from active account use.

Change requests

You can ask us to correct inaccurate account details or consider deletion where local law allows. We confirm the request path, check account ownership, and reply through the same channel used for the ticket.

Check Legal Answers Before You Join

These answers focus on the legal steps you are most likely to search before opening an account or sending a support request. We keep them practical: what data is collected, why payment records matter, how cookies work, and who to contact when something needs correction. If your case involves local rules, ask support before you deposit or continue account activity.

Access or eligibility depends on local law and is available only where local law permits. If you are unsure, check your local rules first and contact us before using account features.

The account terms cover login use, wallet matching, game-session records, withdrawals, cookies, and support requests. You should read them before joining, then keep your phone number and account details accurate.

We keep transaction IDs, receipt times, and wallet references so balances can be checked against account activity. These records also help us handle withdrawal questions, wallet mismatches, and disputed transactions.

Yes. Send the request through live chat or [email protected] with your account ID and the detail that needs correction. We may verify phone and wallet ownership before making sensitive changes.

Cookies support login sessions, device recognition, and security checks. You can manage them in your browser settings, but blocking all cookies may affect account access or require repeated verification steps.

Start with live chat so we can create a ticket tied to your account. We may ask for the withdrawal time, wallet rail, QRIS receipt, and any message shown on the wallet page.

Yes, account access may be restricted or closed when required by local law, security checks, payment disputes, or breach of account terms. We keep a ticket record when support action is taken.