Reference

Open Your Privacy Choices at ds99

Your ds99 account connects lobby access, wallet records and device checks in one privacy flow, so you can see how data is used before you join.

DANA record handlingOVO wallet contextGoPay account checksQRIS transaction logs
ds99 Open Your Privacy Choices at ds99
CONTACT PATHS

Check Privacy Help Before You Join

Fast privacy contact matters when your account, wallet name or device record needs attention.

Live chat privacy queue Use live chat from the account menu between 09:00 and 23:00 WIB for quick…
Email request trail Send privacy requests to the support email shown inside your account page when you…
Account inbox replies When we need to share sensitive privacy updates, we may answer through the account…
DATA CARE

Browse Privacy Controls With Confidence

We handle privacy as part of everyday account operation, not as a hidden page. The policy covers registration, login, wallet matching, cookies, support transcripts and security alerts.

Account data collected

When you open an account, we collect details such as username, phone number, login time, device type and wallet name. These records help us secure access, answer your requests and connect payment actions to the correct profile.

Payment record use

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawals to your wallet history. We keep payment timestamps, status updates and account-owner checks so support can investigate mismatched or delayed records.

Cookie and device signals

Cookies help keep you logged in, remember language choice and flag unusual access attempts. On mobile Chrome or Safari, you can clear site data through browser settings, then sign in again to rebuild a clean session.

Security verification

If account recovery or withdrawal verification needs extra checks, we may ask for limited KTP or wallet-owner proof. We use it for identity matching only, and we avoid collecting unrelated details where a smaller check is enough.

Retention periods

We keep data for as long as your account is active or while records are needed for disputes, payment reconciliation, security monitoring or legal duties. When that reason ends, we delete, anonymise or separate the record.

Change requests

You can request access, correction or deletion through chat, email or account inbox. We verify the request before changing records, because privacy rights must be handled without giving another person control over your account.

Discover Answers About Your Privacy

Privacy questions usually come up before you open an account or when a wallet record does not look right. These answers explain how we handle account details, payment references, cookies, support messages and rights requests in practical terms you can check inside your own account flow.

We collect the details needed to create and secure your account, such as username, phone number, login time, device type and wallet name. If verification is required, we request only the proof needed for that account step.

We store payment references, timestamps, status results and wallet-owner checks so deposits and withdrawals can be matched to your account. Support uses these records when you ask about a missing QRIS scan or delayed wallet update.

Yes. Contact us through live chat, email or account inbox with your username and registered phone number. We verify that the request is yours before sharing records or correcting details such as phone number or wallet name.

No. We do not sell your personal data. We share limited data only when needed for payment processing, security checks, customer support, technical hosting, legal duties or a valid account dispute that requires a record.

Cookies keep your session active, remember basic preferences and help us spot unusual logins. On Android or iOS, you can clear site data in Chrome or Safari settings, then return to the login page and start a fresh session.

We keep records while your account is active and while they are needed for payment matching, security, disputes or legal duties. When a record is no longer needed, we delete it, anonymise it or separate it from your profile.

Use the support email shown inside your account or live chat from 09:00 to 23:00 WIB. Include your username, registered phone number and request type, but never send your password, full OTP or unrelated identity files.